Some People Are Really Intelligent

This is a conversation I had on the phone with a guy today.


Me: Century 21 at the Rockies. This is Nicole, how can I help you?

Caller: Hi. You guys locked me out of my house. You have the extra key, I want YOU to come let me in.

Me: (already laughing inside, cuz there is No way I'm going to be the one letting him in. I definitely don't have his key). Ok, can you tell me who your agent is and I can get you in touch with him or her, because your agent would be the only one with a key.

Caller: Um, No.

Me: So you don't know who your listing agent is, is that correct?

Caller: Right.

Me: (really afraid to ask this next question, for fear his answer might also be no.) Can I get your address so I can find out who your agent is?

Caller: Yeah....(he then proceeded me to give me the address)


I was so glad he knew his address! I put him on hold to look it up, but no lie. The address he gave me doesn't even exist. Good thing I have a brain and figured out which home must be his anyway.


Me: Ok, it looks like your agent is..............I'm going to go ahead and put you in touch with him.


I transferred it, but my work was not done....he called back.


Caller: (pretty angry at this point) I got transferred but I got disconnected. I HAVE TO TALK TO SOMEONE. YOU GUYS HAVE TO LET ME IN. THERE IS NO LOCK or KEYBOX!

Me: (starting to wonder where this guys OWN key to his house is...) Ok, let me try to reconnect you or get you in touch with someone else who can help.


The call did work the second time...but when I looked up his agent I realized his home has been listed with us for almost a year, how on earth did this guy not know who he has listed, and relisted his home with? Sadly. This is pretty common. He did not even know if it was a man or woman who had listed it. Secondly, why doesn't he have a key to his own house? I even checked to see if the house was listed as vacant or occupied, sure enough it's occupied...so he should definitely have a key. Did he lock himself out and try to make it look like it was our fault??? Thirdly, my phone allows me to see exactly why a connection was lost. He hung up. This too happens everyday, people like to blame us when in reality, they get impatient and think if they hang up and call back we're going to be able to help them faster or something. I really got a laugh out of this one & just thought I'd share. I sort of wish I would have asked for his name, just to see if he knew that :)